When OK is not OK
A long time ago in a galaxy far, far away..... I'm not a Star Wars fan and you can ask my pastor how knowledgeable I am when it comes to that stuff but....Seriously though, a few years ago, home away from childhood home, I worked in a great loving environment. I loved my job.One day my boss came to me and gave me a passage saying I needed to read this and come up with a way to change how I talked with the public. Um, Excuse me, I'm a sweet southern belle who respects people and will give them my very last penny, if I had one at the time. But I had a habit. A habit that can be detrimental in a 911 situation and yes, I did answer 911 phone calls. My habit? Saying okay when it's not okay. To me I was saying okay to let them know I was acknowledging them but I was being complained on because they didn't feel as if I was listening to them or brushing them off. Not caring. I did care about all the calls I had taken and I thought I was really good at my job. It w